Respect their time and help CGI and HCI to serve you better

Before calling, emailing or visiting a Consulate for a routine enquiry, please check the official Government website, published guidelines, FAQs and online application tracking first. Many questions about documents, fees, procedures and application status can already be answered online. Please also note that repeated calls, emails or visits for information that is readily available can add to the workload. At the same time, an officer may be dealing with a distressed Indian citizen, emergency visa, urgent travel, medical emergency, death overseas or another time-sensitive matter. All applicants are requested to check their application status online first and use the correct official channel; you may contact the Consulate when official assistance is genuinely required. If you have already contacted the appropriate office, please allow reasonable time for a response.

Most importantly, please treat Consular Officers and staff with patience, courtesy and respect. They must work within Government rules and may not always be able to provide the outcome or timeframe an applicant is hoping for. It should be well noted that emergency contact numbers should be used only for genuine emergencies. A little patience from all of us helps them serve everyone better.